Effective September 25, 2026
Every chic piece is packed to order. Here is exactly how returns work.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you. That is our fault to fix, and we fix it fast.
Wrong size or changed your mind
Unworn, unwashed items with tags intact may be returned within 30 days of delivery for a refund of the item price or an exchange for another size. Return shipping is paid by the customer unless the error was ours. Items that have been worn, washed, or altered cannot be returned.
How to start a return
- Contact us with your order number and the reason.
- We reply within 2 business days with a return address and instructions. Do not ship anything back before you receive them.
- Once the item is received and inspected, refunds go back to the original payment method within 5-10 business days depending on your bank.
Lost packages
If tracking shows a package stalled or lost for more than 10 business days past the estimated delivery, contact us and we will file a carrier claim and reship or refund. If tracking shows delivered but you cannot find it, check with neighbors and the carrier first, then contact us within 7 days.
Sale items and sealed boxes
Final-sale items marked “BOX SEALED” are not eligible for change-of-mind returns; defects and errors are always covered.
Questions: see our Contact page.